Lithium CRM :: Customer Relations Management

Benefits of CRM

  • Improve Customer Loyalty
  • Increase Sales Volume and Capacity
  • Increase Productivity of Sales Staff
  • Improve Response Time
  • Reduce Waiting Time
  • Identifying New Trends
  • Identifying New Market Segments
  • Ways to Deliver Value Added Services
  • Follow Up and Schedule Automated
  • Reduce Cost of Marketing
 

Customer Database

  • Contact Information
  • Purchasing History
  • Ranking and Rating
  • Job Costing
  • Filtering
  • Trend Analysis
  • Pattern Analysis
  • Customer Credit

In House Marketing

  • Mailing Lists
  • Calling Lists
  • Address Lists
  • Email Marketing
  • SMS Marketing
  • Birthday Wishes
  • New Year Wishes
  • Promotions
  • Subscriptions & Newsletters
  • Electronic Gift Vouchers

Service Level Control

  • Queue Management
  • Ticketing System
  • Membership Management
  • SFC (Suggestions-Feedback-Comments)
  • Customer Privilege Management
  • Self Service Systems
  • Booking and Channeling
  • Appointments
  • Alerts & Reminders
  • Customer Web Portals
Software Development and Consultancy Services.